Privacy Policy

1. Purpose of Collection

Deep Bio Inc. ("we", "us") collects personal information solely for the purpose of processing support inquiries, troubleshooting technical issues, and communicating with customers regarding their tickets. We do not use this information for marketing purposes without your explicit consent.

2. Information We Collect

• Full Name
• Email Address
• Organization / Company Name
• Phone Number (Optional)
• Inquiry details and attached files (screenshots, logs, etc.)

3. Retention Period

Collected personal data will be retained for 5 years after the ticket status is changed to "Closed" to maintain support history and ensure service quality. After this period, all data will be permanently deleted from our servers.

4. Data Security

We implement industry-standard security measures (encryption, access controls) to protect your data. Your information is stored on secure cloud servers (AWS/Google Cloud) and is accessible only by authorized support staff.

5. Contact Us

If you have any questions about this privacy policy, please contact us at support@deepbio.co.kr.